9mobile Launches WhatsApp For Customers
Nigeria based telecommunication giants, 9mobile has added a new feather to it’s like of technology driven services for it’s ever growing large customer base. The firm announced the launch of its own personalized customer careWhatsApp channel to enable users on the network engage agents in conversations without data cost.
The move aimed at improving customer service on the indigenous network is in demonstration of the company’s commitment to its customers to enable them have a hassle free access to its services tailored around efficiency in the current social media era.
The 9mobile WhatsApp channel will enable the over 3million subscribers of one of Nigeria’s most used telecom networks the simple and cost-effective support channel offered from the convenience of their mobile phones.
9mobile Vice President for Marketing, Adebisi Idowu highlighted that as the largest and most used instant messaging platform, WhatsApp is embodied with the capacity to enhance customer engagement while also creating strong brand awareness among its subscribers.
“In today’s world of evolving technology, we have decided to keep up with the changing times by bringing our services closer to our numerous subscribers. With the new initiative, subscribers are assured of a seamless service, immediate response and timely resolution of their queries.
“The product also offers us the opportunity to create an alternate channel specifically tailored to our customers’ preferences. With this addition, customers have unlimited access to us”, Idowu enthused.
9mobile formerly known as Etisalat earlier announced a free WhatsApp services for it’s subscribers upon the purchase of data plan.
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http://bit.ly/2JJbAPd May 26, 2019 at 09:55PM LOADEDMORE
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